MACON's support network is spread across the length and breadth of the country, ensuring you are never far away from the timely service when required. The full-fledged teams of skilled engineers are trained to handle both preventive and reactive maintenance on site during emergencies. To ensure round-the-clock service support, customers can reach our 24 x 7 Customer care for all your queries and requests. MACON offers following service options to ensure optimum availability of machines and enhance customer satisfaction.
MACON have 50 Plus Service engineers across All India, which are strategically located to ensure ease of access. Each service engineer is well trained to make periodic health checks of the machines and provide suggestions/feedback on upkeep, repairs or replacements of components, so as to ensure that the machines are available for an optimum period in a good working condition.
At MACON, we value the significance of downtime and its impact on productivity. Therefore, in an unforeseen event of a breakdown of equipment, just a call to our customer care ensures that our engineers from the nearest service center are deployed to attend to your emergency promptly. The skilled engineers diagnose the root cause effectively and thereby carry out the necessary repairs of components and major assemblies, to ensure that the equipment downtime is minimized.
With our dedicated dealer and servicing network across multiple locations, it's easier like never before to stay worry-free with our Annual Service Contract. Services covered include scheduled inspection visits by our service engineers for preventive maintenance and monitoring equipment performance. The contract also covers assessing condition of the equipment, advising suitable changes and recommending necessary spare parts to ensure optimized equipment performance.
With our AMC, we ensure to deploy resident service personnel at job sites to supervise the equipment maintenance and plan recommended spare parts to enhance equipment productivity.
MACON has an in-house state-of-the-art service center at Ahmedabad, which is equipped with all facilities to repair and overhaul equipment and/or major assemblies & components like hydraulic pumps & motors, cylinders, gearbox, etc. The refurbishments are carried out under stringent specification to ensure the best value for money.
Be a MACONS Customer and enjoy a privilege to a hassle free project. We have a robust and well-integrated nation-wide service network that ensures you to get the best service. We are committed to provide efficient, speedy and quality after sales service to our clients irrespective of geographic location. This is in alignment with our philosophy to ease mammoth tasks and reduce cost of ownership for our clients.
We at Macons are on continuous process in getting the Macons Dealer team & Operator's Trained on regular basis. Macons offers training programs for customers' site staff on plant / machine operation & maintenance.
A very successful training program has led to increase in confidence of the Dealers & operators and that way we serve customer in better way. Classroom and on-site training programs are conducted through the year to ensure that the skill levels are continually upgraded. The classroom training is organized at our Training Centre at Ahmedabad as per a scheduled training calendar. The training is imparted on equipment maintenance practices, troubleshooting exercises, good operating procedures. Besides, the participants are also exposed to nearby job sites for hands-on training. The on-site training is also organized by Macons Service & Training Department at customer's place. The duration of training is usually 2-3 days & the classroom facilities in such cases are to be provided by the customer.